In this webinar recording, we explain why the new era of accounting demands the right technical skills, in addition to a very high level of emotional intelligence for firms to thrive and survive. The BEST advisors in the world possess this skillset and know exactly how to use emotional intelligence to empathise and influence clients, as well as colleagues.

This video features guest, Tory Wagg (Director of Panthera Accounting) and Debbie Spooner (Customer Success Specialist at Spotlight Reporting). They discuss how empathy can be used as a secret weapon to:

• Educate your clients, increase trust and get them to understand the numbers in their business.
• Empower clients to set strategic goals with a clear view of the future.
• Increase team member productivity, pride, efficiency and the desire to solve problems for your clients.
• Improve your value-add services, sales and communication.

Watch this video to find out why empathy is a crucial soft-skill you should be focusing on in 2019.

Duration: 1 hour and 15 minutes