Need to set some smart KPIs?
Every business needs smart Key Performance Indicators, and if you've been impacted by recent events, now might be a good time to review and reset them. Spotlight Reporting CEO Richard Francis knows this and in this resource, he covers:
- Engagement KPIs: how to measure client engagement with your company, and how to utilise feedback.
- Revenue KPIs: why separating your earned revenue into different categories will help the decision-making process.
- Team KPIs: optimise team KPIs to put your business ahead of the competition.
Without meaningful KPIs, business success becomes a stab in the dark. Measure what matters.
About the author
CA, CEO of Spotlight Reporting, ex GM of Workpapers for Xero and a Trusted Advisor with over 20 years of advisory experience. As the director of a boutique professional practice, Richard saw a need to improve analysis and forecasting for his clients. This led to the development of Spotlight Reporting, which is now the #1 Reporting and Forecasting App in the Xero Ecosystem.