Good advisors are worth their weight in gold. The new era of accounting demands the right technical skills, in addition to a very high level of emotional intelligence for firms to thrive and survive. The BEST advisors in the world possess this skillset and know exactly how to use emotional intelligence to empathise and influence clients, as well as colleagues.
Join us for this free webinar as we explain how to use empathy as a major competitive advantage in your accounting firm. You’ll hear the story of our guest speaker, Tory Wagg (Director of Panthera Accounting) and be joined by Debbie Spooner (Customer Success Specialist at Spotlight Reporting). They’ll explain how empathy can be used as a secret weapon to:
- Educate your clients, increase trust and get them to understand the numbers in their business.
- Empower clients to set strategic goals with a clear view of the future.
- Increase team member productivity, pride, efficiency and the desire to solve problems for your clients.
- Improve your value-add services, sales and communication.
Join us for this free webinar to find out why empathy is a crucial soft-skill you won’t want to ignore in 2019.
Webinar Details:
Date: Friday 22 Feb 2019
Time: 10:30am (GMT)
Duration: 1 hour
About the speakers
Tory Wagg, Director, Panthera Accounting
Tory is a Chartered Management Accountant who qualified with CIMA in 2006. She worked for Nestlé Waters and The University of Oxford before going into practice with the mission of changing the world, one business at a time. Tory brings a wealth of management accounting skills to SMBs and is passionate about helping business owners implement systems and processes to make running their businesses a breeze.
Debbie Spooner, Customer Success Specialist at Spotlight Reporting
Debbie is a founding member of Xero in the UK with over 12 years experience working within the Accounting and Advisory space. As a Customer Success Specialist, she fully understands the transformational benefits that the cloud can bring to accounting firms and channels her energy into working with Spotlight Reporting partners to help them make advisory a key strategic focus.